Right of Withdrawal


Consumers have the statutory right of withdrawal as described in the instruction on withdrawal. Corporate clients do not have the right of withdrawal at their discretion.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods shipped.

To exercise your right of withdrawal, you must inform us (Gebana AG, Ausstellungsstrasse 21, 8005 Zurich, Switzerland, info@gebana.com, fax +41 43 366 65 05) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met, if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of goods that is not necessary for testing their condition, properties and functioning. We may refuse to refund you, until we have received the goods back or until you have provided proof that you have returned the goods.


As far as permitted by statutory law, the right of withdrawal does not apply to the following contracts:

  • Contracts regarding goods that spoil quickly or whose expiration date exceeds quickly.
  • Contracts regarding sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.


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